Need help with your account, a scheduled service, or becoming a Buddy? Reach us directly — a real person answers.
We reply to email within one business day. For anything time-sensitive — a Buddy who has not arrived, or a job that needs changing today — texting is fastest.
Open the app and check the Bins tab. Every order shows its current status, from Scheduled through to Completed. If a job is past its scheduled day and still shows as Scheduled, contact us and we will sort it out.
A job can be cancelled from the app any time before a Buddy has started it, and you are refunded in full automatically. Once a Buddy is on the way, contact us and we will help.
Your membership and payment method are managed in the app under Me → Manage Billing, which opens our payment processor's secure portal. There you can update your card, view invoices, or cancel your membership. Individual services are billed separately from the membership, and each one generates its own invoice.
You can delete your BinBuddies account and personal data at any time from the app: Me → Delete Account. Deletion is immediate and permanent. Any active subscriptions are cancelled so you are not billed again, and any job you have paid for that no Buddy has started yet is refunded.
You do not need the app to delete your account. If you have uninstalled it, or cannot sign in, email support@binbuddiesapp.com from the address on your account with the subject Delete my account. Include your name and service address so we can find the right account. You can also request deletion by phone or text on 205-319-9662, which needs no email client at all. We action these within one business day and always within 30 days, and we will confirm when it is done.
What we delete: your profile, name, email address, phone number, service address, profile photo, and photographs of your property. What we keep: financial transaction records and 1099 tax documents, which we are required to retain for a minimum of seven years, and a de-identified record containing no personal information so that your email address can be released for future use. Full detail is in our Privacy Policy.
Deleting some of your data. You do not have to delete your whole account. If you want us to remove specific information — your phone number, your service address, photos of your property — email support@binbuddiesapp.com and tell us what to remove. We action these within 30 days. Some records we are legally required to keep; our Privacy Policy explains which.
Buddies set their own hours and choose which jobs to take. Apply at binbuddiesapp.com/for-buddies or through the app. Applying involves identity verification and a background check, since Buddies work on customers' property.
BinBuddies currently serves Birmingham, Alabama and the surrounding area. If we are not in your neighborhood yet, you can join the waitlist on our coverage checker and we will let you know when we arrive.
We want BinBuddies to work for everyone. If any part of the app is difficult to use — with VoiceOver, at larger text sizes, or for any other reason — please tell us at [email protected]. We treat those reports as bugs, not feature requests, and we will tell you when they are fixed.
Privacy Policy · Terms of Service
BinBuddies LLC
Birmingham, Alabama, United States
[email protected]