Question 1

Which neighborhoods do you serve?

Accepted Answer

Visit our Coverage Checker page and type in your address and we'll tell you instantly. We serve the Greater Birmingham metro — all of Jefferson and Shelby counties, roughly 35 miles out from downtown. That's Birmingham, Homewood, Hoover, Vestavia Hills, Mountain Brook, Trussville, Bessemer, Gardendale and Center Point, plus Alabaster, Pelham, Helena, Chelsea, Calera, Columbiana and Montevallo — and everywhere in between, including unincorporated areas.

Question 2

Do I need to sign a contract?

Accepted Answer

No. There's no contract, no minimum time commitment, and no cancellation fee.

Question 3

How much does BinBuddies cost?

Accepted Answer

You pay per service — no membership and no contract. Bin moving starts at $12 for a one-time visit or $40/month for weekly service, priced to your driveway. Bin cleaning is $30 for one bin, or from $20/week on a plan. Junk removal starts at $99 with an instant photo quote. Your account is created automatically when you check out.

Question 4

How much does bin moving cost?

Accepted Answer

Bin moving is priced to your driveway — an easy walk to the curb costs less, and longer or steeper driveways fall into a higher tier. A one-time move runs $12 to $20 depending on the driveway. Prefer it handled every week? A recurring plan starts at $40/month, or $80/month if your neighborhood gets two collections a week.

Question 5

How much does on-demand bin cleaning cost?

Accepted Answer

On-demand bin cleaning is $30 for one bin and an additional $10 for each additional bin added to the order. If you'd rather have it handled regularly, a recurring cleaning plan is $20 per bin weekly or $25 per bin monthly, plus $10 for each additional bin.

Question 6

Do I need to be home for service?

Accepted Answer

No. Your Buddy works independently based on your address and scheduled pickup day. There's nothing for you to do — before, during, or after.

Question 7

How does on-demand bin cleaning work?

Accepted Answer

Order a cleaning any time from your BinBuddies account — one time, or set it to recur weekly or monthly. Once the truck has emptied your bin, a Buddy claims the job and cleans it. Say goodbye to dirt and grime with just the push of a button.

Question 8

Are your Buddies background-checked?

Accepted Answer

Yes. Every Buddy passes a comprehensive background check, is legally authorized to work in the United States, carries a valid driver's license and active insurance, and is continuously monitored after that first check. They're also personally reviewed and approved by our team before completing their first service. Background checks and monitoring are powered by Checkr, the same platform used by Uber, Instacart, and Lyft.

Question 9

What if my Buddy doesn't show up?

Accepted Answer

We back every service with our 100% Trash Day Guarantee and dispatch backup buddies when needed.

Question 10

What happens if our local trash trucks don't come at the same time each week?

Accepted Answer

Local trash schedules can be all over the place and that's why we've built our entire service to adapt to your city's erratic timing. Customized Windows: During onboarding, you'll select a preferred time window based on when your neighborhood's trucks typically arrive. We dispatch our Buddies to ensure your bins are at the curb well before the earliest truck shows up. On-Demand Adjustments: City schedules change due to holidays, weather, or driver shortages. If you ever get a surprise notice from the city, just open the BinBuddies app to request an immediate, on-demand bin movement outside of your standard weekly schedule. Whether the city is running early or running late, we track the timing so you don't have to.

Question 11

I have multiple bins that need to be moved. Is that a problem?

Accepted Answer

Not at all! We move multiple bins to the street and back all the time.

Question 12

How do I manage my account?

Accepted Answer

You can manage everything online at binbuddiesapp.com, or in the BinBuddies app on iPhone and Android starting August 1st.

Question 13

Do you handle recycling bins?

Accepted Answer

Yes. We handle recycling bins!

Question 14

Do you service steep and long driveways?

Accepted Answer

Yep, our Buddies move bins up and down steep and long driveways. We incentivize them to prioritize these properties with additional perks and rewards.

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